Confident Care Mobile Crisis LLC is committed to providing a fully accessible website experience for all users of all abilities, including those who rely on assistive technologies like screen readers, screen enlargement software, and alternative keyboard input devices to navigate the web.

Ongoing Efforts to Ensure Accessibility

We follow the Web Content Accessibility Guidelines (WCAG) version 2.1 as our guiding principle for determining accessibility. These are internationally agreed-upon standards that cover a wide range of recommendations and best practices for making content useable. As we add new pages and functionality to our website, all designs, code, and content entry practices are checked against these standards.

Website accessibility is an ongoing process. We continually test content and features for WCAG 2.1 Level AA compliance and remediate any issues to ensure we meet or exceed the standards. Testing of our website is performed by our team members using industry-standard tools such as the Accessibility Checker WordPress Plugin, color contrast analyzers, keyboard-only navigation techniques, and Flesch-Kincaid readability tests.

Accessibility Features On Our Website

The following is a list of items we have included in our website to improve its accessibility:

• Semantic heading structure (H1, H2, H3) to support navigation by screen reader users
• Descriptive alternative text on meaningful images
• Labeled form fields on our contact and intake forms
• Sufficient color contrast between text and background on primary content
• Visible keyboard focus indicators when navigating by keyboard
• A responsive layout that adapts to different screen sizes and zoom levels
• Skip-to-content navigation for keyboard and screen reader users
• No content that relies on color alone to convey meaning

Where We’re Improving

In our efforts to bring our website up to standard, we are targeting the following areas:

• Reviewing color contrast on colored background sections to ensure all text meets WCAG AA contrast ratios
• Auditing link text sitewide to ensure all links clearly describe their destination out of context
• Standardizing heading structure and navigation consistency across all pages
• Completing a full manual screen reader and keyboard-only testing pass in addition to automated scanning
• Reviewing our live chat widget for full keyboard accessibility and screen reader compatibility

This is part of our broader effort to make everyone’s experience at Confident Care Mobile Crisis LLC a welcoming and enjoyable one. Please note that while we make every effort to provide information accessible for all users, we cannot guarantee the accessibility of third party websites to which we may link.

Accessibility Support Contact

We welcome comments, questions, and feedback on our website. If you are using assistive technologies and are having difficulty using our website, please email info@ccmobilec.com or give us a call at 276-806-9837. We will do our best to assist you and resolve issues.